Booking Terms
COURSES
Payment is made via invoice to a Swedish bank giro. Invoice fee: 25 SEK.
If you cannot pay via a Swedish bank, please contact us when booking so we can assist you. Any costs for foreign bank payments are the responsibility of the customer.
Classes are led by certified PT, aerobics, and Dancing Queen instructors, ensuring quality and safety. Training is at your own risk.
If you book multiple courses in the same session, you receive a discount on your 2nd and subsequent courses. The course with the highest price is full price. This offer does not apply to winter or summer courses. Offer is per person only.
By booking, you secure the classes your course entails. Courses continue and you will be charged even if you do not attend.
10 minutes before the class starts, your spot may be offered to someone else if you have not checked in at reception.
If you want to switch to another course, email us and we will assist if space is available.
DROP IN CLASSES / INTRO TO POLE
Payment is made on-site at our reception. Email us if you require an invoice instead.
If you do not check in at the reception 10 minutes before the class starts, your spot will be released.
If fewer than 6 students are booked for the class, it may be cancelled at short notice.
Cancellations and rescheduling are only valid after you have received a confirmation email from us. Rescheduling must be done at least 24 hours before class start, and cancellations at least 48 hours before, otherwise the full class fee will be charged. Note: you can only reschedule once.
TRY-OUT CLASSES
Only for students who have not tried the class with us before.
No more than 3 bookings per person per Try-Out week.
Classes under ’Drop In’ are not included in the Free Try-Out.
If you do not attend your class, or fail to check in at the reception upon arrival, you will be considered a no-show and charged 175 SEK per class via invoice.
To cancel or reschedule a class, email bokning@studiodq.com no later than 24 hours before the class start, and cancellations no later than 48 hours before. Note: you can only reschedule once. Rescheduling must be within the same Try-Out week.
Cancellations and rescheduling are only valid after you have received a confirmation email from us.
WORKSHOPS / CAMPS
Payment is made on-site at the reception before the workshop/camp. Email us if you require an invoice.
If you do not check in 10 minutes before the workshop/camp, your spot will be offered to someone else.
No cancellations are allowed for Workshops & Camps. By booking, you secure the sessions your Workshop or Camp entails and will be charged even if you do not attend.
INSTRUCTOR TRAINING
Payment is made on-site at the reception. Email us if you require an invoice.
By booking, you secure the sessions your training entails. Training continues and you will be charged even if you do not attend.
You can reschedule to the next training session for a fee (200 SEK) if you provide a medical certificate within the training period.
No cancellations are allowed for Instructor Training. Training continues and you will be charged even if you do not attend.
RENTING THE STUDIO
All bookings are binding; you will be charged even if you do not attend.
Studio rental hours can be rescheduled for a fee of 250 SEK, at least 24 hours before the booked time
PRIVATE LESSONS
All bookings are binding; you will be charged even if you do not attend.
Private lessons can be rescheduled for a fee of 500 SEK, at least 24 hours before the booked time.
MAKE UP CLASSES
By booking a course, you secure the classes your course entails. If you miss a class, you can make it up if space is available in another class during the same course session, or in the next session if applicable. You may make up classes in:
• Drop-In classes
• Intro to Pole
• Another course of the same or lower level
• Open training sessions
COURSE FREEZING / COURSE CHANGES
Students who cannot attend due to special circumstances can freeze their course with documentation (medical certificate for injury, pregnancy, or illness).
Requests must be sent in writing via email to bokning@studiodq.com. Valid reasons include serious injury, illness, military service, work/studies elsewhere, pregnancy, or extended travel abroad. Certificates must be received no later than 2 weeks after the freeze request.
Freezing lasts from the date on the certificate until the end date of the freeze. Maximum freeze period: 365 days. For pregnancy, normally up to 3 months after expected delivery.
Invoices already issued remain due even if you freeze your course.
We do not refund booked courses but you may swap to another course during the same session. The value of the course remains the same as purchased.
PAYMENT & PRODUCT COMPLAINTS
Payment is made online via PayPal or Payson. By agreement, payment can be made via BankGiro or invoice. Contact us for installment or invoice options.
Complaints are accepted if the product was damaged or defective upon arrival. Email photos of the product, and we will replace it.
PRIVACY POLICY
Studio DQ does not store any personal data. We use Agendo’s booking system, which complies with regulations. Newsletter subscription stores only name and email via Mailchimp.
Customer data is stored only to administer orders. Customers may opt out or request removal from the database at any time.